No Onboarding Required: Intuitive Slack IT Help Desk

Training employees to interact with IT systems can be challenging. Foqal simplifies everything by offering multiple, intuitive ways for employees to make requests, with no onboarding or training required. Service requests flow directly into a unified queue, thanks to integrations with your existing tools—ensuring a seamless experience for users and IT teams alike.

Ways to Create a Ticket:

• Floating Bar: Quickly accessible tools for easy ticket creation.
• Direct Messages: Convert DMs into tickets automatically.
• Emoji Shortcuts: Use custom emoji to create tickets or prioritize issues.

Its very simple - set up a channel in Slack, install Agent, and setup the Agent Channel Menu. A big button appears at the bottom of the channel inviting users to engage and create requests. No matter what happens in the channel, the bar will always be at the bottom.

Let's face it, no matter how simple you make it to create requests, some users will simply direct message your team. With Agent, your team can convert any channel or direct message into a ticket simply by clicking on it in Slack.

Having a conversation with an employee in a public channel and they happen to mention something you want to track? Click on any message on any channel, convert it into a ticket, assign it to someone, and keep the conversation going.

Example: Use a 🎫 to create a ticket, 🔥 to prioritize it, and ❤️ to assign it—fully customizable to meet your team’s needs.

Foqal extends beyond IT, enabling HR, Finance, and TechOps to automate their workflows from a single platform. HR can handle benefits and onboarding, while Finance automates approvals and expense tracking. Integrations with tools like Notion, Confluence, and PagerDuty ensure efficient request handling across all departments.

Foqal’s custom forms gather all relevant data upfront from systems like HRIS, ensuring your team has the context needed to resolve requests faster. Dynamic forms adapt based on the request, streamlining triage and reducing manual follow-up.

For tasks requiring approval, such as hardware purchases or software access, Foqal automates the process with integrations like Okta and OneLogin. It identifies the right approver, sends requests in Slack or MS Teams, and provisions access once approved, reducing manual intervention.