Supporting your customers in Slack, Microsoft Teams, chat, and/or email and going crazy channel hopping? See how Foqal can help centralize it all into one.
Are your employees messaging your team directly? Give them a way to create tickets directly in Slack and have all requests accounted for and automated.
Turn your HR Help Desk into a user-friendly channel on Slack or MS Teams with ticketing, analytics and workflow automation.
Track HR Service Requests
Foqal simplifies how employees submit requests via Slack to your HR Help Desk, capturing them in auditable and private tickets. With multiple intuitive submission methods, Foqal eliminates extensive training needs and ensures efficient tracking and fulfillment of every request. HR managers can generate detailed reports on request types, response rates, and other critical metrics to enhance decision-making and resource allocation.
Automated Workflows
Foqal allows the creation of automated workflows triggered by keywords or emojis, streamlining HR services and processes across applications. Key workflows include:
- Approvals and manager changes
- Onboarding and off-boarding
- Software and hardware provisioning
- Employment verifications and data updates
- And much more! These workflows significantly reduce manual efforts and errors, boosting overall efficiency and productivity.
Omni-channel Engagement with Instant Answers
Foqal consolidates employee requests from email, instant messaging, and other systems into a central queue, automated with intelligent routing rules. It provides instant answers from your Knowledge Base to common questions, greatly reducing response times and increasing employee satisfaction.
Streamline Your HR Operations, Increase Employee Satisfaction
Ready to modernize your HR Help Desk with Slack and Microsoft Teams access? Install Foqal now for efficient workflows, improved deflection rates, and a unified platform for all your HR needs.