Supporting your customers in Slack, Microsoft Teams, chat, and/or email and going crazy channel hopping? See how Foqal can help centralize it all into one.
Are your employees messaging your team directly? Give them a way to create tickets directly in Slack and have all requests accounted for and automated.
Turn your HR Help Desk into a user-friendly channel on Slack or MS Teams with ticketing, analytics and workflow automation.
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No Onboarding Required
Teaching your employees to message a specific bot, in a specific way, at a specific time is impossible. Agent gives your customers so many self-explanatory ways to make requests, you never have to think about onboarding customers to a platform again. All tickets simply appear in the queue - no education required.
Its very simple - set up a channel in Slack, install Agent, and setup the Agent Channel Menu. A big button appears at the bottom of the channel inviting users to engage and create requests. No matter what happens in the channel, the bar will always be at the bottom.
Let's face it, no matter how simple you make it to create requests, some users will simply direct message your team. With Agent, your team can convert any channel or direct message into a ticket simply by clicking on it in Slack.
Having a conversation with an employee in a public channel and they happen to mention something you want to track? Click on any message on any channel, convert it into a ticket, assign it to someone, and keep the conversation going.
Are employees used to the legacy approach of using emojis to create tickets? Well we extend that approach - use a 🎫 to create a ticket, ️🔥 to make it a top priority, and a ❤️ to assign it to yourself. Do it all together in one workflow, or customized to do whatever you want, custom emoji actions help you get it done.
Bring all of the teams and departments together under a single platform, whether its approval requests for IT, benefits questions for HR, expense reports for Finance, Foqal Agent has a workflow for each of your use cases.
Do you require a lot of context to understand the customer's concern? Does triaging a question take too many follow up questions? With custom forms, you can get all the context from the customer before engaging your agents.
We know that most of your requests require some approval - new hardware, software access, etc. By integrating with your IDP, Foqal will identify who should approve the request, send the approval request directly in Slack, and only engage your agents for provisioning if required.